Frequently Asked Questions


Discover helpful information on sizing, orders, and customer support.

Where are Charles & Bower garments made?

Each Charles & Bower garment is produced by carefully selected manufacturing partners known for their attention to detail and craftsmanship. Our pieces are designed in Australia, where experienced makers specialise in premium knitwear and refined casual garments.

Every production run is kept intentionally small to ensure quality and consistency.
What materials do you use?

We select fabrics for their durability, comfort, and ability to age well over time. Our core t-shirts are constructed from 280gsm premium cotton, a heavier weight fabric that maintains structure while remaining breathable for everyday wear, while our jumpers are 450gsm to maintain shape and quality construction. Hardware, trims, and finishing details are chosen with the same philosophy — subtle, refined, and built to last.
How should Charles & Bower garments fit?

Charles & Bower garments are designed with a refined modern fit. The silhouette is tailored enough to feel polished, yet relaxed enough for everyday wear. Most customers find their usual size provides the intended fit. If you prefer a slightly looser feel, we recommend sizing up.

A detailed size guide is available on each product page to help you choose confidently.
How should I care for my garment?

Proper care helps garments maintain their shape and finish for years to come.

For best results we recommend:

• cold wash with similar colours

• gentle cycle

• air dry where possible

• avoid high heat tumble drying

Following these steps helps preserve fabric structure and colour over time
What are your shipping and returns policies?

We offer international shipping from Australia.

Orders are typically dispatched within 2-3 business days.

If something isn’t quite right, items can be returned within 30 days of delivery provided they remain unworn and in original condition.

Full shipping and returns information can be found on our Client Services page