SHIPPING POLICY
At Charles & Bower, we aim to ensure every order is delivered with care, reliability, and clarity. The following outlines our shipping process, timeframes, and responsibilities.
ORDER PROCESSING
All orders are processed within 1–3 business days (excluding weekends and public holidays) from the time of purchase.
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking details.
Please note that during periods of high demand, product launches, or promotional events, processing times may be extended.
SHIPPING METHODS & TIMEFRAMES
Shipping times are estimated from the date of dispatch and may vary depending on location and carrier.
Australia
International
Delivery timeframes are estimates only and are not guaranteed.
SHIPPING COSTS
Shipping rates are calculated at checkout based on your delivery location and selected shipping method.
From time to time, Charles & Bower may offer complimentary shipping promotions, which will be clearly stated at checkout.
INTERNATIONAL DUTIES & TAXES
For international orders, customs duties, taxes, and import charges may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Charles & Bower is not responsible for delays caused by customs processing.
ORDER TRACKING
Once your order has been dispatched, you will receive tracking information via email.
It is the customer’s responsibility to monitor the delivery and ensure receipt of the parcel.
DELIVERY ISSUES
Charles & Bower is not responsible for:
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Delays caused by shipping carriers
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Incorrect or incomplete shipping addresses provided at checkout
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Lost or stolen parcels once marked as delivered
If your order is returned to us due to an incorrect address or failed delivery, additional shipping charges may apply for re-dispatch.
RISK & TITLE
All orders are shipped under a shipment contract. Risk of loss and title for items pass to you upon delivery to the shipping carrier.
CONTACT
For any shipping-related enquiries, please contact:
charles&bower@gmail.com
Charles & Bower reserves the right to update this Shipping Policy at any time without prior notice.
